FAQs

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Where and how do I return the Car?

By |2019-01-17T14:45:06+03:00January 17th, 2019|Categories: |

In both Airports, we have a Parking with a Key Box. So the return process is extremily easy. You just park the Car in our Parking area and drop the key inside the key box. This means that a 24 hour return is possible. If you are returning your car in your hotel, you just give [...]

I booked a Hotel pick up, how do I collect my Car?

By |2019-01-17T14:09:42+03:00January 17th, 2019|Categories: |

A representative of AutoTravel will meet you at the Reception of your Hotel in the arranged Time and deliver you the Car directly there. We try to be there exactly on Time, but there can be sometimes a delay depending on unexpected traffic or road conditions. Sometimes for schedule convenience, we might contact you to deliver the [...]

I booked a Car in Chania International Airport, how do I collect my Car?

By |2019-01-17T14:02:45+03:00January 17th, 2019|Categories: |

Once you collected your luggage and exited the Airport building, a representative of Autotravel will be personally be waiting for you, holding a sign with our Company logo. The driver and the representative will take a shuttle bus to the Parking area (3 minutes) where you will arrange the contract and collect your Car. The entire process [...]

I booked a Car in Heraklion International Airport, how do I collect my car?

By |2019-01-17T13:58:20+03:00January 17th, 2019|Categories: |

Once you collected your luggage and exited the Airport building, a representative of Autotravel will be personally be waiting for you, holding a sign with our Company logo. You will walk together to our private Parking area where you will arrange the contract and collect your Car. The entire process once you exited the building should [...]

Do you offer emergency breakdown assistance and how can I reach you?

By |2019-01-17T13:50:15+03:00January 17th, 2019|Categories: |

Yes, we offer 24/7 emergency breakdown assistance which means you can call our emergency line every day, 24 hours a day. The number is +30 2897022232. Autotravel has service partners all around the island if something breaks down or if something has to be replaced. If you have an accident or if the car breaks down [...]

Can the booking be changed/modified after I have picked up the car?

By |2019-01-17T13:42:57+03:00January 17th, 2019|Categories: |

If you need to change/modify the booking after you have received the car you need to contact us via e-mail or call us in +302897022232. Extensions are based on the availability each time. If the car is available the extra charge is subject to the duration of the extension. Early returnings are always allowed. However no [...]